Daily Archives: July 10, 2013

Street justice through social media: the new bureaucratic accountability

The customer service angle to social media complaints are well known. People use Twitter, Facebook and other social media to complain about customer service. They don’t like the product or service so they complain publicly to get somethign done. The process is … Continue reading

Posted in Government, local government, public sector, transparency, Uncategorized | Tagged , , , , , , , | 7 Comments