Tag Archives: Youtube

Street justice through social media: the new bureaucratic accountability

The customer service angle to social media complaints are well known. People use Twitter, Facebook and other social media to complain about customer service. They don’t like the product or service so they complain publicly to get somethign done. The process is … Continue reading

Posted in Government, local government, public sector, transparency, Uncategorized | Tagged , , , , , , , | 5 Comments

No time for history? Take a video tour of a County Record Office

  In a previous blog, on Jimmy Savile and the Shaw report  I mentioned the need to visit the County Record Office to know how our collective memory was stored.  For many people, this may prove difficult because of the … Continue reading

Posted in Government, local government, localism, public sector, scholarship, transparency | Tagged , , , , , , | Leave a comment